Support

Email for a quick response or for questions after hours.

Please read any manuals below that would apply to your application for troubleshooting tips.

Email: customersupport@surna.com
Phone: (303) 993-5271

Tech support is available by phone between 9:30 a.m. to 5:30 p.m. Mountain Time, Monday through Friday. 

Warranty and Returns

• Warranty
• Return Policy
• Shipping Instructions
• Credit Card Authorization

Download User Manuals (PDF version)

• Chiller Window Mount Installation Instructions
• CoolCoil Operations Manual
• CO2 Monitor Operations Manual
• Cooling System Sizing Chart
• Ceiling Mount Air Handler Manual
• Air Handler Plumbing Guidelines
• Banks Chiller Manual
• Flotec Pump Operations Manual
• Ice Box Operations Manual
• Ice Box Wall Mount Kit Instructions
• Multi Position Air Handler Manual
• New/Replacement Ignition Kit for HydroGEN or HydroGEN Pro Instructions
• Resistat Water Temperature Controller Instruction Manual
• Spot Chiller Operations Manual
• Self-Contained Chiller Model Installation Instruction Manual
• Water Manifold Schematic
• Water-Cooling FAQs
• Watergate Valve Operations Manual
• Water-cooled Dehumidifier Manual

Download Product Brochure (PDF version)

• Banks Chiller Brochure

Dew Point Calculator

• Click here for Dew Point Calculator